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FAQ's
How do I order one of your pendants? TOP
It's easy! Simply select the type of pendant you would like and pay for it via our online shopping cart. We will then send you an order confirmation to your email address. Reply to this email with the photo you would like to use for your new custom pendant. After receiving your photo, I will make sure the photo you sent produces a good quality pendant mold. If the photo you send is acceptable, you should have your new pendant within 7-10 business days. How long before I receive my new pendant? TOP
Since everything we do is hand-made, it does take us a few days to craft your custom mold and pendant. Our goal is for you to receive your order within 7-10 business days (Monday-Friday). If for any reason we get behind (due to the holiday season, vacation, or an illness), we will have the new estimated arrival times listed on the website. What material are your pendants made out of? TOP
All our pendants are made out of 99.99% pure silver. The purity of silver is very brilliant and shiny when polished. It is a higher quality than sterling silver metal and, therefore, is a bit more expensive to use in jewelry crafting. For example, 24 Karat gold is of higher purity and quality than 14 K gold. 99.9% pure silver is higher quality than sterling silver. What type of photos can you use to make a pendant? TOP
Any high resolution, clear photo can be used to make a pendant. The BEST photos are over 300 kbs and are not too dark or too light.We can accept jpeg, bmp, and gif file types. if you aren't sure if a photo will work or not, email it to us and we will let you know if we think the photo will work or not.
If you don't have a digital, emailable copy of the photo you want to use, you can always mail us a copy of the photo and we will scan it in and return it with your order when we ship it out. PLEASE DO NOT SEND US THE ORIGINAL, UNREPLACEABLE PHOTO! As careful as we are, we cannot be responsible for the photo...especially once it leaves our hands after it has been shipped to you. How do I order a paw print pendant? TOP
We can make a paw print pendant from a simple non-toxic paint print of your pet's paw. I used kid's finger paint when making Scout's. My best advice is to do this outside (trust me on this!) I bought a piece of white cardboard poster paper and laid it down on the ground. Then I put some of the finger paint on a paper plate and had Scout put his paw down on the painted paper plate. Then I had him walk over the posterboard. It took a couple of takes, but I eventually got a good print. Don't worry if it is a little bit messy around the edges of the print - we can edit the paw print in our software program and "clean" up the messy areas. Does my pendant come with a necklace? TOP
We asked many of our customers on whether they would like to pay more to include a chain OR choose their own chain, and the majority wanted to choose there own chain and pay less for the pendant. So, we decided to charge less than our competitors and NOT include a chain so that you can save $$$ AND buy the type/style of chain you prefer to go with your pendant. How do I clean my pendant? TOP
Since our pendants are 99.9% silver, they will obtain some tarnish buildup on them from everyday wear and that is completely normal. We polish our pendants with a soft cloth and commercial silver polish that we bought at a department store. After polishing, I rinse the pendant with water and buff with a dry, soft cloth. Since many of the designs are oxidized to bring out the details, please do not "dip" or let your pendant sit in jewelry cleaner. If you have any specific questions on which polishes we have used, please email us directly. |
